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Performance Feedback in Messaging-Based Service Teams: From Chat Data to Fair Incentives

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Digital support teams often rely on dashboards. Managers can measure initial reply speed with impressive granularity. Yet research on performance evaluation and incentive mechanisms warns that measurement is useful only https://seodirectoryseek.com/listings13739859/performance-feedback-for-online-chat-teams-from-chat-data-to-fair-incentives

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